Terms and Conditions

WORK AUTHORIZATION (“CLIENT AGREEMENT”)

I authorize Writing Wolf LLC to complete the services ordered via PayPal on the website or paid in person or by mail. This authorization may take the form of an electronic or written signature on a printed or electronic version of this document.

I acknowledge and understand that fees are for services and as such are neither cancelable nor refundable. Provision of my payment by cash, check, credit card, or PayPal indicates full authorization to proceed with the work according to this Work Authorization (“Client Agreement”).

RESUMES, LETTERS, & E-NOTES: Documents are delivered only in Word (DOCX) and PDF formats sent by e-mail. I acknowledge that it is my responsibility to review and proofread all documents, and I understand that corrections, changes, and edits will be made after my review upon request. I also acknowledge that if I do not follow up with corrections and edits within 30 days of receipt of the work, I may incur additional charges for changes made after that date.

LINKEDIN PROFILES: Profiles are delivered in Word (DOCX) format for review. The standard writing fee does not include posting the document online.

PACKAGE DISCOUNTS: I understand per http://writing-wolf.com/resume-services/ that discounts of 5%, 10%, 12.5%, and 15% of fees at Bronze, Silver, Gold, and Platinum levels respectively are available ONLY for single orders placed for multiple services at the same time. If you order just a resume and want to purchase additional services later, you are not eligible for the discounted rate and may require an additional week for completion of your work.

Ordinarily payment in full is due in advance. However, if work begins with a deposit, FINAL PAYMENT IS DUE UPON CLIENT ACCEPTANCE OF THE DOCUMENTS OR WITHIN FIVE (5) BUSINESS DAYS OF THE RESUME’S DELIVERY DATE, WHICHEVER IS SOONER. Only watermarked and protected files (not fit for use) are sent prior to receipt of payment in full.

LATE FEES: A late fee of 15% per month is authorized for each month in which a client’s payment is overdue. Failure to pay the balance waives any and all client rights to the documents and may result in prosecution in the Small Claims Court of King County, Washington State, USA.

INDEMNIFICATION

Writing Wolf LLC makes every attempt to write copy that complies with all laws and regulations, but you agree to review all copy for compliance with applicable laws and regulations in the U.S. and any other countries in which the resume is used (or to have your lawyer do so). You release us from responsibility for any legal or regulatory problems that may arise.

GUARANTEES / NO GUARANTEES

WE GUARANTEE your satisfaction or we will re-write the documents as follows: we will complete up to three (3) rounds of revision requests to assure your satisfaction, provided your requests are specific, clearly communicated, and delivered WITHIN 30 DAYS OF RECEIPT OF THE WORK. AS STATED PREVIOUSLY, THERE ARE NO REFUNDS.

NO GUARANTEE is made regarding the ability of our services to result in interviews or job offers.

DEADLINES ARE ESTIMATES, NOT GUARANTEES. Most drafts are done within 5 business days from the interview but on occasion things happen. If we miss our estimated day and time, we will gift you with services worth $50 (such as a custom-written Thank You Note). Most full projects (including revisions based on your feedback) are done in a total of 1.5 to 2.5 weeks. NO GUARANTEE is made to meet specific deadlines unless specified in writing. An additional $150 fee will apply for rush orders, defined as an order completed within 48 hours from the date of the interview, or at another time which is agreed upon in writing.

CONFIDENTIALITY

Writing Wolf LLC agrees to keep client information confidential.

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5-26-2017 JP